Sr. Consultant, Client Success

Job Description

The Sr. Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi‑party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross‑functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This position is based in North America (Atlanta, Ashburn, Austin, or Miami) and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

• Lead and coordinate implementation of Visa products and capabilities, accelerating client readiness, adoption, and time‑to‑value
• Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
• Partner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans
• Drive adoption of card programs, acceptance capabilities, value‑added services, and Visa self‑service tools
• Monitor client health and operational performance to proactively identify risks and optimization opportunities
• Provide subject‑matter expertise across end‑to‑end payment flows, including issuing, acquiring/acceptance, tokenization, and authorization
• Support structured operational and performance reviews with clients and internal stakeholders

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Prior experience as a Client Success Manager, Senior Consultant, or equivalent role within the payments ecosystem
• Required experience supporting acquiring / acceptance models, such as acquirers, processors, gateways, merchant ecosystems, or network acceptance flows
• Strong understanding of payment processing, transaction lifecycles, card scheme rules, and authorization flows; experience with VisaNet and/or issuer or acquirer processing platforms is a plus
• Proven ability to translate complex technical topics into clear, outcome‑oriented client guidance
• Demonstrated success managing complex client relationships and driving outcomes across cross‑functional teams
• Strong analytical, problem‑solving, and prioritization skills in fast‑paced environments

Core Skills & Capabilities:

• Ability to build trusted, credibility‑based client relationships
• Strong execution and success‑planning discipline with a focus on measurable outcomes
• Clear, concise communication with both technical and non‑technical stakeholders
• Proactive, problem‑solving mindset with strong domain curiosity
• Comfort operating across both issuer and acquirer lenses, often within the same client engagement

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 127,300 to 204,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.