Retention Specialist (Sales Commercial Renewal)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 3 years professional experience in sales, sales operations and/or customer success roles
• Understanding of different parts of the global financial services industry, including market dynamics and customers’ business drivers
• Ability to present high-level information as well as detailed demonstrations of products and services
• Excellent verbal and written communication and presentation skills
• Ability to work both independently and within a team environment, with focus and high attention to detail
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing, or related fields

Responsibilities
This role is responsible for working with sales colleagues and other internal stakeholders to manage and grow Moody’s Analytics (MA) business across a territory of existing customers.  Key activities include securing renewal rates as per yearly sales defined targets for MA’s existing business, exploring opportunities to expand it, and managing sales cycles to closure.  Additionally, the role requires assessment of client needs and providing clients with specific guidance and product overviews

• Meet or exceed annual sales goals and targets
• Manage a portfolio of client renewals end-to-end – including driving growth through price increases or expanded scope of services, negotiating all commercial aspects of the renewals, notifying clients of upcoming contract expirations, presenting renewal proposals, and executing appropriate agreements
• Identify additional products and services that clients may benefit by generating upselling and cross-selling opportunities. Collaborate with Domain Sales, Business Development Representatives, Industry Practice
• Leads and Solution Specialists for lead generation of additional use cases
• Identify and help mitigate roadblocks at an early stage
• Ensure successful, on-time execution of renewal processes and contract execution
• Partner with colleagues in Sales, Sales Operations, and Product Management to provide seamless support during the renewal journey
• Identify and manage client stakeholders and build and maintain relationships with key individuals across multiple levels (primary contact, procurement, accounts payable, legal, etc.)
• Review and understand contract terms and conditions, to ensure contracts are compliant
• Work closely with Customer Service, Customer Success, Product Specialists and other stakeholders to assess overall account health and review client product adoption
• Collaborate with Product Management and Product Strategy to promote improvements in product quality and the development of new sources of revenue
• Support the growth and further development and automation of renewal processes for the business

About the Team
Our team drives growth and ensures client success by managing renewals, building strong relationships, and delivering tailored solutions across the various industry. We collaborate with sales, product, and customer success teams, leveraging market insights and innovative technologies, including AI, to enhance processes and deliver impactful results.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.