Technical Product Manager, Commerce Integration Middleware
Job details
Technical Product Manager, Commerce Integration Middleware- Salesforce, RCA & Zuora
Reuters is seeking a highly skilled Technical Product Manager, Commerce Integration Middleware to join our Commercial Platforms team as we modernize our monetization stack and scale self-service commerce across a global news and media business.
Commercial Platforms is evolving into a product-led organization that builds scalable, reusable, compliant monetization capabilities for multiple business units. Business units own their commercial strategy and KPIs, while Business Operations is the primary operational owner of global billing execution, billing compliance, and taxation—and a core partner in shaping requirements and validating outcomes.
In this role, you will own a middleware service that provides the e-commerce integration layer between front-end experiences and our commercial back office—spanning B2B transactional sales and B2C subscriptions—and integrating with Salesforce and Zuora. The middleware also provides the order processing and orchestration layer between Salesforce RCA and Zuora, enabling cross-sell across Digital Advertising and Events.
Our strategic billing platform is Zuora Billing.
About the role:
As a Technical Product Manager, Commerce Integration Middleware, you will:
- Own product discovery and delivery for the middleware service, translating commercial and operational needs into a clear roadmap and prioritized backlog aligned to measurable outcomes (conversion, revenue assurance, cost-to-serve, fulfilment speed, supportability).
- Define scalable integration patterns across front-end products, Salesforce (including RCA), and Zuora—covering APIs, event/webhook patterns, idempotency, reconciliation, error handling, and observability.
- Enable end-to-end order lifecycle orchestration, including order creation, changes/amendments, cancellations, credits/refunds (where applicable), and synchronization of quote/order states across systems.
- Support global readiness, including multi-entity and multi-currency considerations, and ensuring integrations meet operational, audit, and compliance expectations.
- Partner cross-functionally with Engineering, Product, Business Operations, Commercial Operations teams, Sales, Support and Security to define requirements, controls, acceptance criteria, and rollout plans.
- Improve operational excellence through clear runbooks, dashboards/alerts, exception handling workflows, and automation that reduces manual effort while maintaining appropriate controls and auditability.
- Track delivery with rigour, proactively managing dependencies, risks, and stakeholder communication.
- You will define the product requirements, priorities, and service expectations for the middleware platform, partnering closely with Engineering on technical design and implementation.
- Product requirements and priorities for integrations across front ends → middleware → Salesforce/RCA → Zuora
- Business workflows and reusable service capabilities supporting quote-to-order journeys and cross-sell across Digital Advertising and Events
- Reconciliation, exception handling, and recovery capabilities that improve data quality and reduce manual intervention
- Service expectations and roadmap priorities for reliability, performance, monitoring, and lifecycle communication
About You
To be our Technical Product Manager, Commerce Integration Middleware, you are likely to have:
- 9-12 years of product management experience delivering platform and/or integration capabilities in a complex environment.
- Strong technical fluency with APIs, integration patterns, data models, and distributed systems concepts (retries, idempotency, consistency, reconciliation).
- Experience with billing and order lifecycles (subscriptions and/or transactional), including amendments/corrections and revenue-impacting edge cases; Zuora experience is strongly preferred.
- Experience working with Salesforce (Sales/Service and/or RCA/CPQ patterns), especially where Salesforce integrates to billing/ordering systems.
- Comfort operating in the details (field mapping, workflow design, acceptance criteria) while keeping a platform-level view.
- Strong stakeholder management and communication skills, with an outcome-driven approach and a bias toward scalable solutions.
#LI-BD1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
