• Ready to take ownership of L1 Azure support and keep ServiceNow up to date?

  Watch this video to learn more about SoftwareOne

• Keen to join a team where you can learn, grow, and solve challenges together?

• Do you want to join a global leading software and cloud solutions provider? 

Practical Information:  
Location: Sofia, Bulgaria | Reports to: Service Delivery Lead - Azure & DWP | Visa Requirements: Valid working visa for Bulgaria | Language Requirements: Professional English, written and verbal | Work Arrangement: Hybrid

 Learn more: softwareone.com  

As our new Azure Cloud Support Engineer, you will provide L1 Azure support for cases escalated by the helpdesk or handed over from LATAM/APAC teams. You will troubleshoot core Azure services and keep clear, accurate notes in ServiceNow to track progress and solutions. You will be part of a collaborative team that works together, shares knowledge, and supports one another to keep our Azure environments running smoothly. 

Responsibilities

• Troubleshoot VMs, VNets, Storage, basic SQL, pipelines

• Handle cases from helpdesk, regional handovers, and global active queue (daily rotation)

• Maintain detailed ServiceNow work notes after every action

• Join daily team calls to ask questions, share insights, and solve challenges together

• Escalate to L2/L3 with clear documentation and repro steps

• Run scripts/diagnostics when required (no scripting knowledge required)

• Collaborate with global teams for follow‑the‑sun support