Job details
- Ready to grow your career in Azure by solving technical challenges, supporting customers, and collaborating with a global team?
- Keen to join a company that empowers your growth, offers global training, certification support, and a flexible hybrid work environment?
- Interested in working with a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?
Location: Bucharest, Romania | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Lead Expert Managed Operations | Language requirements: Fluent English
As our new Azure Support Engineer, you will provide the first technical line of Azure support for cases escalated by the helpdesk or handed over from LATAM/APAC. You will work with troubleshooting core Azure services, keeping clear work notes in ServiceNow, and actively participating in team calls and knowledge sharing.
Key Responsibilities
- Troubleshoot VMs, VNets, Storage, basic SQL, pipelines
- Handle cases from helpdesk, regional handovers, and global active queue (daily rotation)
- Maintain detailed ServiceNow work notes after every action
- Actively join daily team calls: ask questions, share findings, discuss blockers
- Escalate to L2/L3 with clear documentation and repro steps
- Run scripts/diagnostics when required (no scripting knowledge required)
- Collaborate with global teams for follow the sun support
