I'm Interested
powertofly approved What Autodesk Has to Offer:

Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:

  • Insurance: Health/Dental/Vision/Life
  • Work - Life Balance
  • Paid volunteer time off
  • 6 week paid sabbatical every 4 years
  • Employee Resource Groups
  • A "week of rest" at year's end
  • Job Details

    Job Requisition ID #


    This is NOT an open position. Please submit your CV here for future consideration.





    • 問い合わせ対応の調査、確認、および管理 (チャット・電話・メールでの対応がメインになります)
    • 再発を防ぐための問題分析
    • 技術的なFAQの作成および公開
    • 必要に応じて開発部署へのエスカレーション
    • インストールやライセンス認証のトラブル処理、サーバの導入や運用面での技術サポート(Windows上のサポートがメインですが、Linuxを知っていれば尚可)


    • いただいたお問い合わせ全体の把握と重要なお問い合わせがスムーズに対応されるように交通整理をおこないます。
    • お問い合わせ内容やエラーの傾向を分析し、お客様やアカウントチームに様々な改善のための技術的な提案を行います。







    • AutoCAD、Fusion360、BIM360、ACC (Autodesk Construction Cloud) 、ShotGrid (旧Shotgun)、Revit、Civil3D、Infraworks、
    • インストールやライセンス認証トラブル対応の経験


    • PC、ネットワーク・システムセキュリティ、クラウドの知識
    • チームで協力しながら業務を進めることができるスキル
    • 口頭および書面によるコミュニケーション能力
    • 基本的な英語の読解スキル
    • インシデント管理またはカスタマーサービスの経験
    • 自発的に行動できる方

    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

    Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.
    We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
    Are you hiring? Join our platform for diversifiying your team
    Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)
    I'm Interested