What Wolters Kluwer Has to Offer: CAREERS AT WOLTERS KLUWER
Human impact that moves society.Your work will help professionals make critical decisions that impact the lives of millions of people and shape society for the future.
What Wolters Kluwer Has to Offer: Job Details
Provide end user technical support and resolve problems related to the use of computer hardware and software.
Essential Duties and responsibilities
The position requires excellent technical, communication, and interpersonal skills and the ability to provide superior support and service to the end users. Responsible for providing timely and accurate end user support for issues of simple to moderate in scope (desktop/network/production applications, VPN/LAN/WAN, telecommunications, and hardware).
Responsibilities:
• Troubleshoot desktop computer hardware, software, printers, tablets, faxes and phones.
• Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality.
• Monitor the helpdesk support ticket queue and analyze, respond to, and resolve end user inquiries. Update tickets with accurate and timely records of work performed and resolution detail.
• Troubleshoot Microsoft Windows, Microsoft Office and other corporate software issues.
• Refresh older systems by applying the corporate PC image and configure based on the role of the end user.
• Install approved software as requested.
• Setup new hire systems, Active Directory accounts and local accounts. • Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications. • Troubleshoot connection issues with LAN/WAN.
• Assist end users working remotely with their technical issues. This will include network connectivity, VPN, laptop issues, and other various IT concerns.
• Report and escalate unresolved high priority problems.
• Develop and maintain proficiency in the use of company-wide standard software.
• Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices.
• Assist users on the use of VPN and associated security devices, as well as, troubleshoot end user issues related to these technologies.
• Support end user audio/video technologies and collaboration tools.
• Train users on how to use computer hardware and software.
Other Duties • Any other duties that may be assigned from time to time, including but not limited to facility related issues and requests.
Job Qualifications Experience: Must have minimum four years’ experience supporting end user computing environments.
Other Knowledge, Skills, Abilities or Certifications: The successful candidate will have expert knowledge in Microsoft desktop Operating Systems, Active Directory, MS Office, Outlook/Exchange.
Must be familiar with both MAC and PC systems and be capable to systematically troubleshoot and resolve desktop issues and diagnose connectivity issues between the desktop and the network.
Must be familiar with VPN and wireless technologies. • MCSE, ACMT, MCP, A+, Network+, MOUS, HDI certifications are all pluses. • Self-starter • Passionate about providing excellent customer service and follow through to completion • Excellent problem solving, diagnosis and troubleshooting skills • Ability to communicate technical issues in non-technical terms • Ability to work independently and within a team
Required Skills
Equal Opportunity Statement
Wolters Kluwer is an equal opportunity employer that is committed to inclusion and diversity. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnicity, age, veteran status, or physical or mental disability status.
Diversity, Equity, Inclusion and Belonging (DEIB) are the cornerstone of everything we do at PowerToFly. Together, we build a culture of belonging that guides our mission, values, services, products, employees, clients, and community. This active and intentional foundation fuels our innovation and impact to advance economic equality in underrepresented communities. We are a global team committed to mitigating bias and lifting barriers in our recruitment and hiring processes.
PowerToFly is an equal opportunity employer and ensures individuals seeking employment are considered without regard to race, color, ancestry, age, sex, sexual orientation, religion, physical or mental disability, ethnicity, national origin, citizenship, veteran status, marital status, pregnancy, or any other qualities protected by applicable federal, state, or local laws.
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