Elastic
Jobs: 136
Hybrid
Full Time
I'm Interested
powertofly approved What Elastic Has to Offer:

Elastic is the company behind the Elastic Stack - Elasticsearch, Kibana, Beats, and Logstash. From stock quotes to Twitter streams, Apache logs to WordPress blogs, Elastic helps people explore and analyze their data differently using the power of search. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Elastic offers their employees benefits like:

  • 401(k) / Retirement Plan
  • Minimum 16 weeks of parental leave
  • Health coverage & vision insurance
  • Flexible locations & schedules
  • Work from home policy
  • Generous vacation time & paid holidays

    • Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

    Elastic’s Support team is unlike any other on Earth: while they are spread across 12 time zones and 15 countries, they operate as a unit, as a family. They are massively distributed yet lovingly intimate. The service they deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive. They’re excited to bring on a new team member!


    Job Type

    Full Time

    Job Details

    The Support Manager is required to work in Pacific Hours.

    What You Will Be Doing:

    • Leading a team of technical support engineers providing excellent customer services to Elastic's users.
    • Ensuring technical customer issues are serviced within the contractual SLA, and managed to resolution
    • Maintain strong relationships with the customers for the delivery of technical support
    • Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
    • Work across multi-cultural and geographically distributed teams

    What You Bring Along:

    • Proven experience in Technical Support in a technology businesses.
    • Proven experience leading teams who excel.
    • A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
    • Strong verbal and written communication skills in English
    • A customer oriented focus
    • Experience in a Linux/Unix environment

    Bonus Points:

    • Knowledge of databases or search software technologies
    • Experience with SaaS and/or Distributed systems
    • You are a Team player; ability to work in a fast paced environment with a positive and adaptable approach
    • Proven strong technical understanding of software products
    • Collaboration with Developer teams on escalation issues
    • Curiosity is key! You have already researched their products and possibly downloaded their stack to test it out

    Additional Information - We Take Care of Our People

    As a distributed company, diversity drives their identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; they need you for what you can do.

    Elastic strives to have parity of benefits across regions and while regulations differ from place to place, they believe taking care of their people is the right thing to do.

    • Competitive pay based on the work you do here and not your previous salary
    • Health coverage for you and your family in many locations
    • Ability to craft your calendar with flexible locations and schedules for many roles
    • Generous number of vacation days each year
    • Double your charitable giving - They match up to $1500 (or local currency equivalent)
    • Up to 40 hours each year to use toward volunteer projects you love
    • Embracing parenthood with minimum of 16 weeks of parental leave


    Required Skills
    Equal Opportunity Statement

    Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

    About the Company
    Elastic
     San Francisco, CA, United States
    Work at Elastic

    Heya, we’re Elastic At Elastic, we see endless possibility in a world of endless data.And we use the power of search to help people and... Read more

    Mission
    We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
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    Support Manager
    I'm Interested