Full Time
I'm Interested

Job Type

Full Time

Job Details

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role requires you to be located in the Philippines. This role also requires you to work from 9:00pm - 6:00am PHT.
Your future team

Our Loyalty Advocate SMB AMER team is comprised of people with backgrounds in customer retention and cloud migration. We're customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers.

We're on the lookout for customer-centric Customer Retention Specialists who will be part of our team. You'll report to the Loyalty Advocate Team Lead. This opportunity is perfect for someone with an unmatched passion for building customer loyalty and delivering the world-class cloud experience. Our mission is to support our customers move to cloud and accelerate product expansion or edition upgrades. Among your responsibilities include detailing sales activities and customer data within internal systems. You will be a cloud champion who will help our customers in the end-to-end cloud migration.
What you'll do:
  • Engage with SMB customers and help them understand their deployment options through inside sales and discovery techniques over the phone and email
  • Manage initial cloud migration conversations from proactive and reactive streams, gathering customer requirements, assessing platform compatibility, pitching cloud value offering and overcoming blockers to increase cloud conversion rate.
  • Monitor cloud migration progress, help to achieve success and act as liaison to support our teams and the customer during their cloud migration journey.
  • Look after a high volume of sales opportunities and lead through different platforms and products
  • Increase customer awareness of Atlassian's Cloud offering to find opportunities for platform migrations and up-sell during the renewals cycle
Your background:
  • An experience with SaaS/Tech inside sales engagement, customer retention, customer account management or other similar business operations and related industries.
  • The desire to build customer relationships and sales techniques for success
  • A demonstrated empathy for the customer experience across different countries and cultures
  • An experience driving value for customers across multiple product offerings
  • The ability to be collaborative and prioritize among competing opportunities
It's also great if you:
  • Have a high-level familiarity with functional operations of Cloud, Data Center and Server
  • Have the experience planning and executing discovery conversations, sales and objection handling
  • Are experienced in handling sales/renewals pipeline with orientation to details/data and capability to prioritize high impact work independently
  • Have an experience using Salesforce or other CRM tools

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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Customer Retention Specialist, Cloud Migration (AMER)
I'm Interested