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Lodging Partner Associate (German & English Speaker)

Join our team as a Lodging Partner Associate, leveraging your fluency in German and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.

What You'll Do:

• Efficiently resolve customer inquiries through various channels (e.g., voice, chat, email), ensuring minimal customer effort.

• Utilize data analysis to address complex issues promptly and effectively.

• Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.

• Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.

• Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.

• Manage multiple tasks with precision and meet deadlines consistently.

• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Who You Are:

• 6-12 months of proven customer service experience, ideally in a fast-paced environment.

• Fluent in both English and German with excellent verbal and written communication skills.

• Associate's degree or equivalent professional experience preferred.

• Proficient in customer care management software and Microsoft Office programs.

• Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.

Why Join Us:

• Opportunity to grow within a global organization at the forefront of travel technology.

• Competitive compensation and comprehensive benefits package.

• Impactful work that directly contributes to enhancing customer experiences worldwide.

• Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...)

• Hybrid work

• International, multilingual environment

• Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities)

Ready to make a difference? Apply today and join a team focused on transforming the future of travel.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age...

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.