Job Description

As a member of the Systems Engineering Team, you will be responsible for maintaining various initiatives in our Commercial Systems.  

This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires technical understanding of systems engineering knowledge including operating systems (Linux), configuration management, change management, security scans, vulnerability analysis and remediation.

The position requires collaboration and partnering with many teams across the enterprise to ensure all systems are meeting the company's SLAs for vulnerability and government compliance.

The position requires working in a team to formulate solutions to solve issues and problems in a timely manner to meet internal and government SLAs.

What you get to do in this role:

• Understand issues currently facing the environment and derive long term solutions.
• Follow up those decisions with proper execution / tracking of the effort.
• Partner with stakeholders and customers, help them understand the nuances of the infrastructure with respect to compliance and security.
• Partner with other system engineering subject matter teams for upgrades/updates/patching
• Partner with external teams, such as compliance and security team, to maintain high standards of security to satisfy federal mandates. 
• Create / Update / Enhance documentation and knowledge articles. 
• Review, consult and prepare for planned change introduction to ServiceNow environment. 
• Analyze the vulnerability scan results and fix them appropriately

Qualifications

To be successful in this role you have:

• 5+ years of related experience.
• Experience with programming languages such as java, python or go.
• Hands-on experience with large system designs and operations
• Solid understanding of systems engineering concepts and components, such as DNS, Mail, Networking, System OS and hardware. 
• Experience with security scanners, vulnerabilities and vulnerabilities resolution
• Experience in cloud environments, such as AWS , Azure or Google Cloud
• Ability to partner with peers who are globally distributed.
• Strong communication skills and empathy for customers. 
• Ability to learn new technologies in a fast-paced environment.
• Ability to clarify ideas, problems, and solutions. 
• Strong coordination & troubleshooting skills in handling Complex Incidents & escalations.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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