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Job Details


Are you interested in working with a company that values people and has a passion for service? Do you want to become part of an organization that cares about your personal and professional growth? If you have answered YES to these questions, then you should consider working for Pathways!

Transitional Family Services (TFS), a subsidiary of Pathways, began providing services to Georgia's children in 1993 and today offers a range community mental health services. TFS contracts with multiple insurance companies to provide a full continuum of counseling services for children, adolescents and adults with a mental illness or substance related disorder to include Individual and Family Therapy, Intensive Family Intervention (IFI), Psychiatric Diagnostic Evaluation and Medication Management.

Under immediate supervision of the Office Manager and/or Regional Director, the Office Assistant II provides a broad range of office support to the program staff and management while complying with HIPAA that include but are not limited to answering and directing phone calls, greeting and checking in clients and visitors, verifying health insurance coverage, scheduling appointments for multiple staff, taking mental health referrals, handling faxes and mail, communicating with vendors and stakeholders, and using Microsoft Office with all aspects of the position.  Other areas of responsibility include maintenance and cleanliness of common areas, and special projects as assigned.    

· Insurance verification   
· Answering phones   
· Scheduling multiple clients for multiple staff   
· Greeting in person clients   
· Outlook and EMR experience   
· Excel experience to do tracking and logging   
· Taking mental health referrals   
· Medical record uploading and requests fulfillment   
· Communicating with outside vendors and agencies  
Required education and/or experience
  • One-year work experience in an medical office setting answering phones, taking referrals, scheduling appointments and providing general clerical support
  • High school diploma or GED
  • Intermediate level PC skills required
Pathways is committed to creating the best possible work environment for our team members and offers the following total rewards package:

  • Competitive Salary 
  • Paid Vacation Days
  • Paid Sick Days
  • Holidays
  • Medical, Dental, Vision including a Health Savings Account
  • Health, Dependent and Transportation Flexible Spending Accounts
  • Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
  • 401 K Match 50% of the first 6% of eligible compensation up to an annual maximum of $750
  • Mileage & Cell Phone Reimbursement
  • Training, Development and Continuing Education Credits for licensure requirements
  • Opportunities for advancement! As we grow, you grow with us!
Pathways is an equal opportunity employer with a commitment to diversity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.   
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Administrative Assistant
I'm Interested