Job Description

• Bring our People Pact to life as you deliver HR support for a dedicated client group of managers and employees.
• Serve as a consultant to managers and coach them through complex employee situations, share guidance and best practices when necessary. Must be able to adjust communication and influence style to support leaders and employees and at various levels in the organization.
• Partner with HR Business Partners to assist with driving initiatives at scale that are aligned to the BU or Regional Strategy.
• Ability to interpret HR metrics and organizational data and draw insights that will be used to make recommendations to the business and managers
• Tailor the enablement of COE managed HR programs to meet the needs of assigned client groups and managers. Examples of year over year HR programs include organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings when applicable. 
• Design and deliver HR programs and policies in functionally and regionally relevant ways.
• Provide HR policy, process and/or program advice and coaching to employees and managers, when escalated
• Leading as a project leader of medium sized projects or is a major contributor to bigger projects.
• Assist in driving communication and sharing of best practices across the People Partner team to facilitate continuous improvement. 
• Looking at greater process improvements with current Global People processes including the creation of local or regional policies with the necessary COEs. 
• Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement
• Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance
• Support up to Sr Director to execute on:
  • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the Business Unit 

Qualifications

• Excellent interpersonal, facilitation, communication, presentation and negotiation skills 
• Ability to form relationships with the business as a known trusted advisor 
• Ability to manage own time and workload, juggling conflicting priorities 
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws) 
• Ability to work effectively under pressure in a fast-paced environment 
• Possess confidence in handling ambiguous and fluid situations 
• Good understanding of cultural and geographical differences and practices 
• Must have minimum 5 years direct client facing HR generalist or HR Business Partner experience
• Slight preference for candidates that have already obtained PHR or CaPHR certification

Will consider advanced degrees in lieu of direct experience  Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.   From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.