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Job Details


BE Analyst


The Business Excellence Analyst is responsible for monthly reports on Utilization, Volume, Quality, and other relevant metrics which plays a crucial role in helping the organization make informed decisions and drive continuous improvement initiatives. This role involves gathering, analyzing, and presenting data related to Enterprise operations, ensuring accuracy, efficiency, timeliness, and relevance.


Key Competencies


Excellent Communication skills - Verbal and Written, Data collection & Validation, Management and analysis, Problem  analysis and problem solving, Planning and organizing, Customer service orientation, Teamwork, Intermediate MS Office hands on, Living up to Zeta Virtues (Grow, Humanize, Commit, Collaborate and Innovate), Core Values (Discipline, Integrity and Persistance)


Experience: 2 to 4 years

Key Responsibilities

  • Collect data from various departments and sources related to volume, quality, Utilization and other performance metrics. Verify the accuracy and completeness of the collected data, ensuring data integrity.
  • Develop, prepare, issue and periodically revise Quality Management System Procedures as the need arises
  • Deriving quality objectives, which suit business goals
  • Measuring the effectiveness of teams corrective actions and preventive actions implementations
  • Participating in External Conducting Internal Quality Audits across the organization and preparing audit non-conformance reports
  • Collaborate with cross-functional teams to identify process improvement opportunities based on data analysis.
  • Maintain a well-organized database or repository for historical reports.
  • Participate in or lead improvement initiatives to enhance overall business excellence.
  • Develop training materials and documentation to assist new onboardings in understanding business dynamics and provide training and support to end-users as needed.
  • Root cause analysis and corrective / preventive actions
  • Working jointly with operation management and breaking down the key business drivers in measurable terms, maintaining relationship with different functions to make sure quality initiatives are driven strongly.
  • Understands the strategic impact of the function across
  • Responsible for developing and executing innovative and creative strategies to foster a positive and engaging work environment through organizing events and plays.
  • Your role will be pivotal in enhancing employee morale, team cohesion, and overall job satisfaction. You will think creatively to design and implement new, exciting, and unique engagement activities that resonate with our diverse workforce.








Company Summary


Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.


Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.


Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm


https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300945353.html


https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross- channel-campaign-management-reports-by-independent-research-firm-300938241.html

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BE Analyst
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