Job Details
Job Description:
- The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions.
- This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
Education: BSC / BTech / MCA / MSC
Shift Timings: EST / PST Time Zone
Role: 24/7 Support
Must Have,
Functional Skills and Experiences
- Experience leading technical support teams
- At least 3+ years’ experience in 24/7 environment providing technical support
- Extensive problem solving and debugging skills
- Experienced in Problem and Incident Management
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short-notice
- Should have excellent written and verbal communication skills
- Experience of managing customers across locations/ geographies is preferred.
Technical Skills and Experiences:
- Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB
- Good knowledge on Shell Scripting
- Good Knowledge with Hand’s on experience on Linux Operating system
- Web technologies & Networking Basics
- Apache
- Tomcat
- Web services
- DNS
- DHCP
- WWW
- ROUTER
- IP Classes
- Firewall
Good to have;
- Linux Certification (RHCSA and RHCE)
- DB certification
Personal Qualities
- Strong customer service and support focus with a desire to deliver a high-quality service.
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility.
- Ability to multi-task, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge.
- Fast learner, energetic and enthusiastic
- Adaptable and flexible to business demands
- Positive ‘can-do’ attitude
- Team player
- Soft spoken, work oriented, conscientious.
- Good decision making and problem-solving skills.
- Friendly, reliable, positive and acts appropriately and proactively.
Company Summary:
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
We invite you to explore this opportunity to be a part of the Zeta family……
