Onsite
Full Time
I'm Interested
powertofly approved What Autodesk Has to Offer:

Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:

  • Insurance: Health/Dental/Vision/Life
  • Work - Life Balance
  • Paid volunteer time off
  • 6 week paid sabbatical every 4 years
  • Employee Resource Groups
  • A "week of rest" at year's end
  • Job Type

    Full Time

    Job Details

    Job Requisition ID #

    24WD76200

    Position Overview We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

    Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk product family? Then we would like to hear from you!

    You will work in a hybrid position reporting to a Technical Support Manager in Japan. You will resolve customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in multiple proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Support site.

    Responsibilities Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels using Japanese language
    • Help customer to solve their Autodesk product installation, configuration and licensing issues
    • Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage,
    • Research, verify, and document product issues and its solution in short and clear articles for our Knowledge Base, or in our internal case management system
    • Priority handling and escalation of critical issues and monitoring of service level compliance
    • Document support interactions in a company-wide case management system
    • Escalate customer issues to other teams
    • Manage personal backlog of support requests
    • Manage customer expectations by providing updates on progress

    Minimum Qualifications Bachelor's degree in computer science, mechanical engineering, architecture, construction, civil engineering, or similar
    • Experience in building, supporting, and maintaining systems.
    • Competent knowledge about Windows and network system.
    • Capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate
    • Customer service, troubleshooting experience
    • Exceptional team player skills
    • Written and verbal Japanese communication ability. At least N1 certification of JLPT. Also, additional language skills are advantageous.
    • You build customer relationships and gain insights into their needs
    • You identify opportunities that benefit our customers and build and provide solutions to meet their expectations

    ポジション概要 オートデスク製品の最大限の利用をお客様にサポートする、テクニカルサポートスペシャリストを募集しています。 問題解決と他人を助けることが好きですか? カスタマーエクスペリエンスに情熱を持っていますか? オートデスク製品ファミリーに詳しいですか? ぜひ、あなたからの連絡をお待ちしています!

    テクニカルサポートマネージャーに報告する役割は、電話、チャット、ウェブ、オンラインフォーラム、その他のチャネルで報告された顧客の問題を解決することです。顧客の問題に対応するだけでなく、ウェビナーの開発とプレゼンテーション、オンラインコミュニティでのQ&Aセッションの開催、オートデスク サポートサイトでの技術記事の公開など、さまざまな積極的なサポート活動にも携わることができます。

    業務内容
    • チャット、電話、Web、オンラインフォーラム、その他のチャネルを通じてオートデスクに報告された顧客の問題を日本語で解決する
    • オートデスク製品のインストール、設定、ライセンスに関するお客様の問題解決を支援する
    • 製品の機能、使用方法などに関するさまざまな問題や質問について、オートデスクのお客様に迅速、親切、効率的なサポートを提供する、
    • 製品の問題とその解決策を調査、検証し、ナレッジベースや社内ケース管理システムに簡潔でわかりやすい記事として文書化する。
    • 重要な問題の優先的な処理とエスカレーション、およびサービスレベルの遵守の監視
    • 全社的なケース管理システムでサポートとのやり取りを文書化する
    • 必要に応じて、お客様の問題を社内チームにエスカレーションする
    • サポート依頼の個人バックログを積極的に管理する
    • 進捗状況をタイムリーに報告し、お客様の期待を管理する

    資格要件
    • コンピュータサイエンス、機械工学、建築学、建設学、土木工学、または同等の学位
    • Windows及びMACに関する知識があること。
    • 問題(顧客の問題)を「自ら」解決し、トラブルシューティングを行い、問題を解決または軽減する能力を有すること
    • 強力なカスタマーサービス、トラブルシューティング、分析スキル
    • 卓越したチームプレーヤースキル
    • 日本語での文書および口頭でのコミュニケーションスキル 日本語能力試験のN1資格があれば尚可。また、その他の言語スキルもあれば尚可。
    • 顧客との強い信頼関係を築き、顧客のニーズを把握することができる
    • 顧客にとって有益な機会を特定し、顧客の期待に応えるソリューションを構築し、提供することができる
    • 迅速な環境において、柔軟な対応と迅速な学習ができる方

    #LI-JA1

    Learn More

    About Autodesk
    Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

    Salary transparency

    Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Mission
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    Technical Support Specialist - Manufacturing
    I'm Interested