Principal User Experience Researcher
Onsite
Austin, TX, United States
Austin, TX, United States
Job Details
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Principal User Experience Researcher An indispensable and highly influential individual contributor who drives programmatic, high visibility research and thought leadership across the organization, is essential to cross-functional teams, and provides direction for improving large or complex areas of the user experience. We’re looking for a Principal Quantitative User Experience Researcher who can help us measure customer experiences on a global scale for multiple brands, across devices and platforms, in a dynamic and collaborative environment. As a Principal Quant UXR working on our Traveler Feedback and Experience Measurement Team, you will work with designers, analysts, product managers, and engineers to measure the attitudes, experiences, and interactions across the Expedia travel landscape. We are seeking someone with a creative streak, a love for science, and the desire and skills to deliver quickly. If you are a problem solver with a strong sense of curiosity that is grounded in cognitive sciences, this could be the role for you! What you’ll do:
- You will define strategy for programmatic user research and provide recommendations for a functional area.
- You will plan and manage user research programs.
- You will mentor others on research techniques.
- You will incorporate research and insights across multiple disciplines, and use storytelling and persuasion to connect vision, strategy and action plans to advocate on behalf of our customer.
- You will advocate for the work of the User Research org to stakeholders, lead-level peers, the wider organization and industry.
- You will lead collaboration with key stakeholders and contribute subject matter expertise to develop unique solutions to complex issues.
- You will incorporate insights from internal and industry research support product development or brand strategy.
- You will develop and promote frameworks that help product and brand teams fully understand who their users and customers are, what behaviors they exhibit, and what their needs and pain points are.
- Master’s or PhD or Equivalent Experience; Human-Computer Interaction (HCI), Human Factors, Psychology degree or relevant experience is applicable.
- Expert in the following methodologies: survey development, psychometric development, experimentation, hypothesis testing, key driver analysis.
- Expertise in statistics, power user of R, Python, and/or SQL.
- Has a strong understanding of user-centered design including Research moderation or fielding, Research design, Research reporting, and User-centered design. Able to connect the dots between multiple methodologies and disciplines.
- Preference for candidates with experience working with or on Voice of Customer (VoC) teams.
Learn more about Expedia Group
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