Mgr, Applications Development Mgmt
Onsite
Hyderabad, India
Hyderabad, India
Full Time
Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- Lead a team of technical and business savvy analysts to deliver solutions for Customer Success group
- Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and IT teams.
- Work with global teams to manage Custom applications on the SN platform, Netsuite Openair, Qualtrics and other 3rd party applications
- Manage software engineering and analyst team; design and development of scalable software applications
- Responsible for software development and guiding software engineers in developing cloud-based custom applications on the ServiceNow Platform
- Lead teams through 3rd party vendor evaluation selection process
- Work closely with program management, product management and support/satellite teams for new features and upgrades.
- Contribute and participate in reviews for architecture, design and code.
- Mentor, coach, and build a career path for the best in class platform development and analyst team.
- Be a leader in mentoring teams to Diagnose complex software issues and troubleshoot code.
- Build proofs-of-concept (POC) for potential new solutions and technologies
- Combined 8+ years of experience in the following areas: Customer Experience, Customer Success, product development, Custom software design, leading portfolio of projects to success, vendor management and evaluation
- Believes in strong ongoing client engagement and creating partnerships with senior business stakeholders, determining solutions to help scale business operations, identify opportunities to scale operations
- Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and solution-oriented. 2/3rd technical, 1/3rdbusiness.
- Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels.
- Ability to lead and work collaboratively within a business unit team and have strong influencing skills
- Must be able to manage multiple priorities and complex tasks in a dynamic work environment
- Experience in development of applications using Java (or .NET/C#), JavaScript, jQuery, AngularJS and ReactJS.
- Very strong experience in architecting and designing scalable applications using REST and SOAP web services.
- Proven track record to deliver large, cross-functional projects
- Experience to hire and scale teams
- Knowledge or experience working with Service Now Service Management or Platform preferred.
- Experience in deploying projects using Agile general principles of satisfying the client and continually develop software.
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