Part Time Switchboard Patient Access Registration Representative - Waukesha, WI
UnitedHealth Group
Jobs: 3612
Part Time Switchboard Patient Access Registration Representative - Waukesha, WI
Onsite
Waukesha, WI, United States
Waukesha, WI, United States
Posted 13 days ago
Job Details
Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. Supports patient care delivery at Waukesha Memorial Hospital with a primary focus of our Switchboard department. This position is part time (20 hours / week). Employees are required to have flexibility to work the following 2 week rotation: Week 1:
- Sunday 8:00am-12:00pm
- Thursday 7:00am-3:30pm
- Friday 7:00am-3:30pm
- Tuesday 900am-5:30pm
- Friday 7:00am-3:30pm
- Saturday 8:00am-12:00pm
- Operates the communications systems within the hospital; to include the telephone system console, emergency communications equipment, paging system and physician registry system
- Communicates by telephone by connecting the patient to other services or taking appropriate information while upholding excellent customer service.
- Handles confidential information appropriately by protecting and disclosing information to only those authorized.
- Understands and follows all Switchboard departmental processes implemented.
- Prioritizes by assessing and analyzing information to identify immediate emergency needs.
- Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
- Provides wayfinding instructions and assists with hospital information as requested.
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
- May perform other duties upon request.
- Ensures revenue cycle integrity by understanding and updating/verifying all needs related to visit
- Reschedule patients when required due to provider or department schedule changes, inclement weather or other operational issues.
- Effectively work scheduling reports, registries and work queues in EMR and payer-generated reports to meet the needs of the system.
- Exemplifies characteristics of a change agent to the meet the needs of the department.
- High School Diploma / GED OR equivalent experience
- Must be 18 years or age or older
- Experience with Microsoft Office Products
- Previous customer service experience in an office setting or professional work environment
- Ability to work a variety of shifts to support a 24-hour operation system
- Ability to work 2-week rotation:
- Week 1:
- Sunday 8:00am-12:00pm
- Thursday 7:00am-3:30pm
- Friday 7:00am-3:30pm
- Week 2:
- Tuesday 900am-5:30pm
- Friday 7:00am-3:30pm
- Saturday 8:00am-12:00pm
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting/registration office
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced environments
Learn more about UnitedHealth Group
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