SUMMARY

The Operations Manager, under the supervision of the Director of State Operations and in collaboration with the Associate Vice President of California, Louisiana and the District of Columbia, is responsible for leading and/or assisting state operations with tactical management. The Operations Manager is tasked with responsibilities ranging from contract management, assisting with county desk audits, leading and/or assisting with new requests or projects related to operational efficiencies and improvement, reviewing and/or approving reports, invoices, and forms, Fee-For-Service forecasts, preparation of annual corporate budgets, other duties as assigned by the Director of State Operations or the Associate Vice President.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strives to maximize operational efficiency by developing and managing initiatives and tactical plans to meet short and long-term performance goals.
• With input from the Director of State Operations and Associate Vice President, uses innovation to assist with establishing and achieving operational improvement and efficiencies in relation to annual goals.
• Assists in strategic planning with Director of State Operations, Associate Vice President and other team members by participating in the on-going development of policies and procedures, business plans, and company objectives, focusing on the improvement of operational systems.
• Responsible for review and approval of local forms, invoices, and reports related to budget and contractual obligation.
• Assist state leadership with preparation and submission of annual corporate budget, Fee-for-Service revenue forecasting, and Annual Operating Plan.
• Monitors contract utilization for all programs on a monthly basis.
• Tracks and reports trends related to weekly revenue.
• Maintains a commitment to professional development by participating in on-going supervision, training, and department and team meetings, as outlined by policies and procedures.
• Adheres to professional and ethical interactions by interacting professionally, ethically, and respectfully with all team members and co-workers, at all times.
• Supports on-going and future business needs by timely completing duties as assigned, to effectively support business priorities and processes.
• Builds internal and external relationships with integrity.
• Additional duties as assigned by the Director of State Operations.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Compile monthly and quarterly statistics and other reports, as required.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
• May be required to remain in a stationary position for an extensive amount of time. May be required to occasionally move about inside a home, or program office environment to support employees and team members, or access office resources and machinery. May be required to operate a computer and other office productivity machinery (i.e. laptop, iPad, copier, printer). May be required to occasionally ascend/descend stairs to support employees and team members, or access office resources and machinery. May be required to position self in appropriate physical proximity to support employees and team members, or access office resources and machinery. May be required to frequently communicate with employees and team members, or external sources in a way that supports the company mission and enhances delivery and quality of services. May be required to recognize and determine data and information pertinent to essential job functions. May be exposed to a variety of work settings, including home and program office environments.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

TRAVEL

• Will require off-site travel 20% - local and out of state (meeting, county and/or client needs)
• Will use personal car or vehicle as required for travel and/or conduct / attend meeting and/or trainings off-site.

SUPERVISORY RESPONSIBILITIES

• Assures the completion of indirect supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees, planning, directing work, addressing complaints and resolving problems.
• Works under the direct supervision of the Director of State Operations

REQUIRED EDUCATION AND/OR EXPERIENCE

• Bachelors degree from an accredited college or university in Business, Finance, Accounting, or Bachelors degree and work experience in Business, Finance or Accounting.
• Strong business acumen.

PREFERRED EDUCATION AND/OR EXPERIENCE

• At least 3 years of experience in Business, Finance, Accounting, and Operations; multi-site operations or finance management; prior Behavioral Health experience preferred.
• Advanced knowledge and experience in Excel.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have current fingerprint clearance and maintain during employment.
• Must be able to pass the background check.
• Proof of a valid California drivers license and auto insurance.
• Proof of education required.

QUALIFICATIONS

• Language Skills

Ability to read, analyze, and interpret complex documents. Ability to communicate effectively verbally and in writing with wide groups of directors. Ability to make effective presentations.

• Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and common fractions and decimals.

• Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

• Leadership Skills

Interpersonal skills and ability to interact and work with staff at all levels. Drive and ability to handle multiple tasks in a fast-paced environment

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to work as a member of a team cooperatively and ethically to ensure that the workplace is a safe, positive, and clean environment.
• Organization and attention to detail
• Strong communication skills both written and verbal
• Ability to exercise independent judgment in establishing priorities and completing projects
• Microsoft Office suite (strong in Excel, Word, Outlook)
• Customer Service skills
• Interpersonal Skills
• Critical Thinking skills