Business Operations Analyst
Onsite
Heredia, Costa Rica
Heredia, Costa Rica
Full Time Posted a month ago
Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
- Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
- Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
- Documents implementation considerations, workflows, process maps, etc. as required.
- Develops UAT strategy and execution to cover testing, defect resolution and triaging
- Maintain standardized data definitions and globally streamlined data entry procedures
- Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
- Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
- Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
- Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
- Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
- Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner
- Minimum 3 years Workday and/or ServiceNow Experience (or Similar SaaS technology)
- Strong experience with maintaining HR data processes that are built to scale
- Highly data-driven, analytical mindset and great attention to detail
- Passion for data integrity
- What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
- Strong experience with MS Excel
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