The Manager, Sales Operations is a strategic business partner to Sales Area VP and Managers in the Americas, managing support functions essential to sales force productivity in those Areas.   These include planning, reporting, deal structure and quoting, quota setting and management, sales process optimization, sales on-boarding, and sales compensation design and administration. The Manager, Sales Operations will lead a team of Sales Operations Specialists in support of explosive sales growth and a quickly expanding sales force. 

What you get to do in this role: 

• Lead a team of Sales Operations Specialists supporting field sales professionals in the Americas
• Understand sales go-to-market strategy and identify resourcing initiatives
• Support the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards
• Manage the annual planning, territory and quota setting process
• Provide input to senior leadership in the development of sales incentive compensation programs, and partner with finance on administration to ensure accurate and timely payments to program participants
• Assist in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactions
• Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets
• Work cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the market

To be successful in this role you have:

• Fluency in Portuguese and English in written and oral communications
• 5+ years proven experience of Sales Operations in a software sales organization
• Proficient in the use of sales methodologies and sales force automation tools
• Provided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunities
• Worked with sales management on territory planning and the development of quotas and commission rates
• Participated in the development and implementation of sales commission plans with an understanding of what drives sales behavior
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Proficient in PPT, Word and Excel

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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