Registered Nurse, Triage - Telephonic, Remote - MI, NY, and CA - 3rd shift
UnitedHealth Group
Jobs: 3713
Registered Nurse, Triage - Telephonic, Remote - MI, NY, and CA - 3rd shift
Hybrid
New York City, NY, United States(flexible)
New York City, NY, United States(flexible)
Posted 13 days ago
Job Details
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere. As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home. We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The Triage Nurse/RN plays a critical role in patient care as an addition to the call center clinical team, working alongside the call center APCs (advanced practice clinicians) supporting patients with acute changes in condition as well as assisting with various administrative requests when appropriate. You will be responsible for assessing the needs of the caller and determining the next steps in patient care. Additional responsibilities may include support of patient outreach and engagement, patient scheduling and other administrative functions. At this time we are looking for Registered Nurses that:
- Hold a compact license in your state of residence OR licensed in two (2) states, with at least one (1) in the following states:
- New York + any additional licenses
- California + any additional licenses
- Michigan + any additional licenses
- Will work 3rd shift (overnight)
- Provides clinical assessment and intervention utilizing the nursing process
- Provides support and collaboration with Landmark staff to ensure favorable patient outcomes
- Promotes a customer service-oriented approach to care delivery
- Triage clinical calls and email requests
- Warm handoff to advanced clinicians or physicians when appropriate
- RN appropriate patient management including medication reviews and updates, medication questions, plan of care reviews, immunization questions
- Collaborate with LM1 APCs, On call providers, longitudinal care team and community providers when appropriate
- Bachelor’s degree
- Pre-existing Registered Nurse licensure with 2+ states (with no current/pending restrictions)
- Ability to obtain licensure for non-compact states within 6 months
- ER, urgent care or ICU experience; preferred within the past 1-2 years
- Thorough knowledge of professional nursing principles, nursing diagnosis, methods, and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics
- Proficient computer skills, able to troubleshoot, adapt, use multiple applications simultaneously, set up hardware independently
- Proficient in telephone techniques including phone etiquette, interoffice, email, chat etiquette, and properly handling diverse calls
- High-speed internet connection
- Preferred residence in a compact state, and licensure in compact states within 6 months
Learn more about UnitedHealth Group
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