Client Solutions Manager, e-Commerce & Retail
Onsite
Bangalore, India
Bangalore, India
Job Details
Meta is seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on eCommerce with brand marketing on Meta platforms.We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes.With proven understanding of online performance marketing, the CSM is responsible for driving revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and using data and analytics to build consultative advice for our customers.Success in this position requires a high level of consultative and analytical skills (campaign analytics, dash-boarding, ad solution optimisation), with focus on client development. The CSM must be solution-oriented, with curiosity and the ability to drive impact in a dynamic, team-focused environment, while moving fast against challenging deadlines. Client Solutions Manager, e-Commerce & Retail Responsibilities:
- Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations
- Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Facebook narrative
- Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
- Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
- Media Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations)
- Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by clients, setting up pipelines to pull conversion and impression data, etc.)
- 4+ years of experience in performance marketing and/or account management roles
- Understanding of online and traditional advertising
- Solid understanding of Digital Marketing, Technology, and accompanying Meta advertising solutions
- Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy
- Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the ability to arrive at solutions in a structured manner
- Demonstrated ability to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment
- Familiarity with Digital Performance Marketing in the eCommerce industry will be a plus
Learn more about Meta
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