Job Description The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.
Essential Functions:- Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation.
- Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations.
- Develop and maintain automation tools to handle all engineering and application support tasks
- Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future
- Coordinate and execute application releases and production deployments
- In addition to delivering technically, the candidate will lead by example, be self-motivated, and have excellent interpersonal communication skills.
- Responsible for managing the performance and tuning of several Visa applications.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications •2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications •3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) •2 years of experience in relational database usage with commercial-grade databases. •2 years of experience with application containers such as Tomcat and WebSphere •1 year of experience in designing and developing software applications. •1 year of experience working in 24*7 environments and application support experience. •1 year of experience with building tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups •Experience with SAML, Federation, Siteminder and LDAP •Expert level of experience on Redhats version of Kubernetes, Docker called OpenShift. Experience in working as a Cloud DevOps Engineer, Build & Release Engineer, System Administrator and Automation Expert •Integrated Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments using Jenkins •Basic level knowledge on Akamai/Cloudflare, Active-Active setup Application •Experience in working with Oracle DB’s, DML/DDL SQLs and Store PROCs •Working knowledge of client-side technologies such as Struts, JSP, AJAX, JavaScript and JQuery considered a plus •Deep understanding of SOA principles and Web Services technologies: REST & SOAP •Fluent with developing applications using Eclipse or similar IDE •Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects •Strong UNIX/Linux background •Experience with Service Now and ticketing workflows is preferred. Working experience with monitoring tools like SPLUNK or any other monitoring tools/processes will be advantageous. •Experience with performance tuning and memory leak detection •Must poses exceptional analytical, problem-solving skills, oral and written communication skills •Working knowledge of production support processes such as incident/change/problem management, call triaging and escalation procedures. Intermediate knowledge on Load Balancer, TCP layer architecture. Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. 
