Are you a “transformation-maker”?

Do you enjoy driving transformation and setting up companies for a successful future? Do you have experience with transformation programs, consultancy, and being a trusted advisor? – Great! – Then join our outstanding Customer Success Team that enables our customers to utilize our innovative ServiceNow Platform most effectively. You will do this through a portfolio of standardized services, leading best practices, methodologies, and tools based on experiences from thousands of customer engagements. And of course by leveraging your vast experience in driving digital transformation.

What you get to do in this role

“If our customers are successful, we are successful!” This will be your mantra. You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level. You are building relationships across customers and partners and acting as a trusted advisor in many different areas like Vision & Strategy, Roadmap Development, Partner Management, Implementation Strategy, Value Management, Governance, and Product Adoption – just to name a few. There’s plenty of standardized ServiceNow best-practice material available so you can respond to the customer’s needs. In that fashion, you will be working with 1-3 customers, organizing your work yourself. This is one side of the medal.

On the other side, you are orchestrating the internal collaboration of the ServiceNow account team. Because you are not alone. Our philosophy that we live day in and day out is “Teamwork makes the Dream work"!

The final objective is a successful, happy customer that will provide a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation.

To be successful in this role you have:

• A passion for working with customers
• Fluent C-level German
• 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience
• Worked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience at F100-1000 accounts
• Depth in digital transformation design, implementation, and management
• Expertise in one industry, "minors" in one or two additional industries
• IT, HR, or GBS transformation experience
• Experience in establishing and maintaining executive relationships with CxO and business line leaders including managing expectations
• Identified business outcomes, and goals and have achieved them
• Experience in serving as part of a client account leadership team
• Developed account partnering (co-delivery) relationships with large consultancies and technology implementation firms
• Right to work in the country 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.