If you think you could support Visa a Senior Implementation Manager, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

Manages the efforts of Visa technical and business resources required to implement new and add-on Visa products and services. Responsible for gathering, documenting project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. Manages projects that are more complex and have project responsibilities for key clients.

Provide subject matter expertise support to the broader team.

Relationship Management:

• Work with clients to understand their needs and communicate best of breed implementation solutions utilizing Visa products and services (taking complex technical concepts to more business-related impacts and terminology).

• Adapt Visa processes and approaches to be in line with client requirements.

Implementation and project management activities

• Gather client requirements, establishes project scope, develop project plans, identify project team resource requirements, and establish project dates and deliverables.

• Ensure required project documentation is completed providing client consultancy where necessary.

• Manage in a matrixed fashion the efforts of Visa technical and business resources, as well as Client, 3rd party resources and other project managers.

• Requires interaction with resources at all levels of the organization, both internally and externally with the client, ranging from individual contributor project resources to management levels.

• Provide client and Visa project resources and line management with status reporting. Includes responsibility for projects that are more complex in nature and are visible to Visa and Client’s management.

• Required to be knowledgeable of client, as well as Visa project management processes and practices, and ensure that they are consistently followed.

• Escalates projects that are in jeopardy and works with key stakeholders within Visa and the Client organization as appropriate to make decisions that bring needed resources to resolve any issues.

Continuous Improvement:

• Recommends opportunities and offers potential solutions to improve Visa processes and procedures that can result in measurable and sustained improvement in cost, quality and efficiency & time to revenue

• Drives through continuous service improvement activities to ensure risks and issues are effectively managed

Mentoring:

• Provides ongoing guidance and knowledge transfer to less tenured Implementation Managers.

• Reviews work done by other Implementation Consultants, ensuring quality of work and ongoing learning.

• Ensure adherence to OKRs and act as a role model.

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Other:

• Strong knowledge of client, as well as project management processes and practices, and ensure that they are consistently followed.

• Possesses a basic knowledge of Visa process and procedures, and demonstrates the ability to follow those processes and procedures with little guidance to complete work on time and with quality. This includes both department processes as well as those of supporting resource groups within Visa.

• Understanding of VisaNet connectivity and endpoint setup concepts adequate to explain options to clients, gather their connectivity requirements, and provide first level troubleshooting of connectivity issues.

• Understands legal and regulatory environment under which our clients practice business to provide input to their decision-making process when selecting Visa Products/Services and options for how they are configured to minimize risk and ensure compliance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we’re after…
• Ability to work independently and as part of a team to achieve and exceed established goals and objectives
• Proven ability to use their own initiative and accurately manage their workload to deadlines
• Displaying excellent interpersonal and negotiation skills
• Fluency in English & other European language
• Experience in a customer facing environment
• Proven track record of commitment to quality & delivery
• Ability to manage multiple projects from conception to delivery implementation
• Experience in providing Customer Service in a B2B environment
• Project/Program management skills
• Strong oral and written communications skills
• Analytical skills
• Ability to communicate and translate technical concepts and terminology at all levels
• Ability to drive team to achieve and exceed established goals and objectives
• Available to travel if needed

Education:
• Bachelors’ degree or equivalent

Technical:
• Visa Rules, policies and processes
• Good knowledge of other functions within Visa
• Industry practices
• Good knowledge of Visa Message Formats
• Visa internal systems

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.