Radiology Scheduler Call Center Representative
Onsite
Mount Kisco, NY, United States
Mount Kisco, NY, United States
Posted 24 days ago
Job Details
Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. CareMount Medical, P.C. is the largest independent multispecialty medical group in New York State, providing comprehensive medical care of the highest quality to over 640,000 patients in more than 45 locations throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties and New York City. Founded in 1946 as Mount Kisco Medical Group, CareMount has grown to over 600 physicians and advanced practice professionals representing more than 40 different medical specialties. CareMount is affiliated with world-class organizations including Massachusetts General Hospital, Mount Sinai Health System, and Memorial Sloan Kettering Cancer Center. CareMount offers on-site laboratory and radiology services, endoscopy and infusion suites, and operates eight urgent-care centers. Our physicians are frequently recognized as best doctors in respected publications and have been featured in lists including New York Magazine's "Best Doctors," Westchester and Hudson Valley Magazine's "Top Doctors" as well as in Castle Connolly Medical's "Top Doctors." For additional information about CareMount Medical and its specialties, please visit: www.caremountmedical.com. The group has always maintained a firm commitment to each of our patients...to provide high quality medical and surgical care in a warm, friendly setting, and in a caring manner. Each and every member of our professional and support staff is dedicated to this ideal - physicians, nurses, technicians and support personnel. Location: 100 South Bedford Rd, Mount Kisco, NY Hours: Monday – Friday, 8 AM – 6 PM & one Saturday per month Primary Responsibilities:
- The Radiology Scheduler Call Center Rep. is responsible for scheduling exams, providing optimum service to the customer, and supporting the department to effectively and efficiently maximize schedules
- Answer phones and guide patients by kindly talking them through the steps and answering their questions and concerns
- Scheduling radiology procedures in an organized and efficient manner
- Input/update patient information in our medical system
- Communicate with the Physicians, medical offices, patients and family as well as insurance companies
- Perform insurance verifications and authorizations
- Participate in various projects and/or meetings, and complete other tasks as assigned by management
- Knowledge of computers, fax machines and other related office equipment
- Communicate scheduling issues with management
- Knowledge of medical terminology and radiology procedures and requirements
- Detail-oriented and follow through with information or need of information
- Compiling and maintaining all patient charts and any other documentation as required by the Department
- Cross-train and help in other departments if needed
- High School Diploma / GED (or higher)
- 1+ years of scheduling experience
- 1+ years of customer service experience in a medical setting
- Ability to work Monday – Friday, 8 AM – 6 PM & one Saturday per month
- Experience with insurance benefits
- Experience with Medicare/Medicaid
- Experience with medical terminology
- Experience in a Call Center with high volume
- Proven understanding of imaging procedures
Learn more about UnitedHealth Group
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