Knowledge & Communications Consultant - Client Care
Onsite
Austin, TX, United States
Austin, TX, United States
Full Time Posted 20 days ago
Job Type
Full Time
Job Details
Job Description
- Support internal communications for Client Care, collaborating with senior management to formulate and execute an internal communication strategy.
- Manage the Client Care SharePoint site, 'The HIVE', by sourcing content, crafting compelling stories, and integrating corporate messaging.
- Assist in the organization and support of key meetings, such as employee and management town halls. This includes developing presentations, notifying participants, coordinating logistics, and scheduling guest speakers.
- Develop diverse editorial content, including written, audio, and visual materials, for distribution on internal communication platforms.
- Independently manage special projects across the Client Care organization.
- Develop, implement, and manage additional internal communication programs as required.
- Collaborate on and support Employee Engagement activities, including material preparation, coordination, and distribution of gifts or meals for events like Customer Service Week, Black History Month, and Holiday Party.
- Validate Quarterly Recognition Program and develop other incentive programs as needed.
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- 5+ years of experience in a Marketing/Communications or Employee Engagement role.
- A self-motivated individual who possesses a strong desire to achieve results, takes ownership and accountability, and has a spirit to succeed.
- Exceptional attention to detail.
- A proven track record of success in a high-performing environment, with experience in collaborating effectively in a matrixed culture.
- Experience in serving as the key communications driver, aligning to a shared set of priorities.
- Proven background in creating impactful and engaging content for diverse audiences across various formats.
- Ability to influence and facilitate groups with diverse perspectives, driving teams to consensus.
- Proven ability to manage multiple priorities in a dynamic business environment.
- An innovative thinker with a view on leveraging new media technologies for organizational benefit.
- Tactical and strategic thinker with a track record of translating insights into action plans and results.
- Extensive experience in writing, editing, and communications.
- Experience in managing global and/or multi-location programs.
- Proficient in Microsoft Word, Excel, PowerPoint.
- A sense of creativity, empathy, energy, and team spirit is imperative.
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