Patient Access Representative Associate - Plymouth, MN
Onsite
Minneapolis, MN, United States
Minneapolis, MN, United States
Posted 22 days ago
Job Details
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: 800 East 28th St, Plymouth, MN 55407 Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record. Primary Responsibilities:
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in or interviews patient to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Verifies eligibility and benefits information for payers and interprets results
- Obtains signatures from patients as needed
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Uses resources, tools, and procedures to complete accounts in assigned work queues
- Assists patient in completion of request for information forms and submits to appropriate department
- May gather medical record information from all departments for collection
- Must be 18 years or older
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work 4 days per week (including weekends), within either of the following shifts as business requires:
- 4:30pm – 1:00am
- 10:00pm – 6:30am
- Revenue Cycle Experience
- Epic experience
Learn more about UnitedHealth Group
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