Gift Card Program Manager
Onsite
Seattle, WA, United States
Seattle, WA, United States
Posted 22 days ago
Job Details
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Gift Card Program Manager This level role manages all aspects of Expedia Group’s gift card portfolio by performing a general manager role. We’re looking for a manager to oversee the Hotels.com gift card program with a focus on driving expansion while building an exceptional customer experience. This role sits within the Traveler Engagement and Loyalty (TEaL) team. What you’ll do:
- As an individual contributor, this role holistically owns the gift card program by managing day-to-day operations while driving program growth and expansion
- Manage existing partnerships (distribution, B2B, card processor, etc) and potentially onboard new partnerships that’ll strengthen and grow the program
- Assist in shaping the gift card business strategy to align with the broader Expedia Group strategy
- Work cross-functionally with key partners such as Finance, Legal, Brand, and Creative
- Work closely with the Analytics team to optimize partner and promotional efficiency and drive incremental growth
- Build and maintain internal and external promotional calendar and work with partners to secure marketing placements during key timeframes
- Benchmark activity against competitors and best-in-class retailers. Continue to innovate and evolve our campaigns to maintain competitiveness
- Travel up to 10% of the time to attend industry conferences and meet with partners
- BA/BS degree in business, marketing, or similar field
- 5+ years of combined experience in partnership management and marketing required
- You think and operate like a general manager, which means you have a well-rounded set of business skills, particularly strong financial acumen
- You’re a strong relationship builder and influential communicator
- Experience in gift cards, travel, e-commerce, retail or merchandising functions a plus
- Experience in contract negotiations a plus
- Strong belief in delivering exceptional customer experiences
- Strong attention to detail, excellent organization skills, and ability to prioritize and deliver results
Learn more about Expedia Group
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