Role Description & Responsibilities:

 Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe!

·       We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring satisfaction.

·       Resolve inquiries swiftly, delivering personalized experiences and adhering to agreements.

·       Drive successful deployment of 3DS solutions, ensuring they meet or exceed expectations.

·       Implement strategies for engagement and satisfaction within online communities.

·       Mediate conflicts and provide timely solutions to member concerns.

·       Collaborate closely with professional services, product management, support, and sales teams.

·       Maintain meticulous project data accuracy to facilitate solution convergence and mitigate risks.

·       Develop and deliver Customer Success Services as outlined in contracts and service offers.

·       Hold yourself accountable for flawless execution of service level agreements.

·       Bridge Out of the Box (OOTB) gaps to ensure timely go-live.

·       Handle business escalations adeptly through holistic situation assessment and resolution.

·       Masterfully manage tasks and oversee multiple projects, navigating internal and external constraints.

Qualifications:

·       Bachelor's degree required, preferably in a relevant field.

·       2 to 8 years of successful software deployment experience preferred.

·       Background in customer deployment and/or R&D is advantageous.

·       Experience with 3DS software and knowledge of 3DExperience are pluses.

·       Familiarity with SaaS environments and social media/community management tools is desirable.

·       Customer-centric mindset with strong organizational skills.

·       Proficiency in business value, process acumen, and project implementation.

·       Demonstrated perfect execution profile and understanding of 3DS company operations.

·       Knowledge of sales, services, R&D, and support processes/tools.

·       Ability to capitalize on knowledge, manage change, and communicate effectively.

·       Understanding of business processes is beneficial.