At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who:•    Are passionate about client success.•    Enjoy collaborating with others.•    Strive to exceed expectations.•    Move boldly in the quest for superior and best in market solutions. Job Description:

• Qualifications & Skills required:

Must Have -

• Preferably MBA with 4-6 years of relevant industry experience (SaaS products) / BS in Computer Science with relevant experience of 4-6 years
• Very good understanding of Shipping, Shipping analytics and adjacent domains. (preferably understanding of Shipping360 platform if internal candidate)
• Sound understanding of overall business unit strategy and roadmap. Ability to contribute to product roadmap. Good understanding of product prioritization frameworks.
• Experience of translating product vision into drill down user stories, acceptance criteria that can be consumed and worked upon by development teams.
• Ability to collaborate cross functionally with Developers, QA, PM, UX, Release management, Engineering Management, product support teams, Tech writers, Sales, pre-sales.
• Strong experience of working in scaled Agile model. Experience of working in fast paced product development environment aligning to biweekly sprints/production releases.
• Ability to conduct market research, feasibility studies and come up with new product capabilities.
• Define and support QA to execute business test cases.
• Train and support the process / and system users in the business, customer care and service areas.
• Review help documentation for accuracy.
• Meet with client care on escalations and enhancement request to evaluate their criticality and priority.  
• Contribute to client escalation troubleshooting with QA leads/ Architects.
• Produce reports for Engineering management/Sr. leadership consumption on escalations, defects, user stories.

Good to Have –

• Coding experience/understanding of Java, .NET, Golang.
• Basic understanding of Snowflake, MongoDB, Power BI tools.
• Basic understanding of microservices architecture
• Basic understanding of DevOps practices, metrics.

We will: • Provide the will: opportunity to grow and develop your career• Offer an inclusive environment that encourages diverse perspectives and ideas• Deliver challenging and unique opportunities to contribute to the success of a transforming organization• Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.All interested individuals must apply online.