Position Overview:

Reporting to the VP Servicing Operations, this role will support all of Servicing Operations’ business areas including Investor Reporting, Nonperforming Loan Operations, Interim Servicing Management, Default Fees & Claims and Real Estate Owned (REO) Operations and works closely with the Servicing Operations Analysis and Business Intelligence (SOABI) team. The Senior Business and Risk lead will be a trusted partner for each business area. In addition, this role will play a key role in collaboration with areas outside of Servicing Operations.

Our Impact:

Servicing Operations has a portfolio of over 13.5 million loans, works with >1200 servicers, has numerous processes and, with our key partners, manages over 180 applications/microservices.

Your Impact:

• Risk & Controls. Act as the VP Servicing Operations’ representative for exams, reviews and audits. Will track all operational events and issues and timely closure. Will help identify areas of focus to reduce operational risk. This would include critical assessment of both historical and proposed practices and working with business areas to implement process improvements.

• Business Management. Support various business management activities and requests.

• Management Reporting & Analysis. Ensure Servicing Operations develops, enhances and maintains reports and analyses that fully describe its performance. Includes establishing/updating Key Performance Measurements.

• Drive Efficiency, Manage Expenses. Assist in driving efficiencies and managing expenses by monitoring technology/investment roadmaps, supporting headcount management, monitoring and enhancing capacity models, establishing/maintaining cost metrics and liaising with Finance as appropriate.

• Change Management. Servicing Operations owns a significant number of applications. Assist the VP Servicing Operations (business driver) and Servicing Operations business owners in prioritizing system changes. Liaise regularly with business partners in Product Delivery, Business Technology Office, and other areas as appropriate.

• Process Redesign/Enhancement and EUC Development. Work with business areas to Find opportunities for operational improvements and help determine the best solution path e.g. non-production automation tools vs production tools.

• Ad-hoc/Special Requests. Help ensure Servicing Operations satisfies key asks and manages to deadlines.

Qualifications:

• Bachelor’s degree + 10+ years related experience.

• Strong management skills

• Strong analytical skills

• Expertise in working with complex and rapidly changing, technology-enabled business area with a strong understanding of associated risks.

• Experience working in mortgage servicing or financial institutions.

• Experience working in a goal driven environment.

• Skilled in communication and presentation to senior management/board level audiences.

• Experience monitoring and/or managing projects and processes.

• Excellent written and verbal communication skills

• Experience working with both internal and external parties.

• Strong negotiation skills

Keys to Success in this Role:

• Strong desire and ability to understand business area processes.

• Represent process/system owners in leading change.

• Would consider operations leadership or risk management as a possible career path.

• Be able to effectively manage competing priorities for self and others.

• Work in a consistently changing environment and adapt to situations with no prior precedent.

• Collaborate across multiple departments and divisions.

• Build strong business relationships.

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $164,000 - $246,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.