Job Type
Job Details
Hult EF Corporate Education (Hult EF)’s purpose is to release human power to change the world through learning. We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education. We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world’s leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.
As much as we help our clients to be change-makers, we also empower our people to drive positive change. We believe nothing is impossible, especially if we work as a team. We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality. We are curious, creative, and positive.
The Opportunity
Our CAT Team is looking for a new Central Admin Specialist to provide excellent admin support on customer success through more standardized services to our network of Customer Success Managers around the world. Administrative specialists must take on various roles within the organization to help ensure effective day-to-day operations. This role may require but is not limited to deal with non-client facing communications, help with other CSM admin tasks, reduce the time CSMs spend on admin, and allowing CSMs to spend more time with clients.
This job necessitates patience, attentiveness, time management, and the ability to work independently. A successful candidate will thrive in a fast-paced environment and is eager to build a career in a multinational, rapidly growing, and innovative education company.
Why work for us?
- Opportunities to (lead) projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.
- Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.
- International travel including to our stunning Ashridge House for UK based training.
- Hybrid working arrangements potential.
- A competitive salary (based on track record) and benefits packages.
- Comprehensive Onboarding and development programs.
- Length of Service Recognition including paid sabbatical.
- A strong network of international peers and collaborators.
Key responsibilities
- Providing integrated support for our network of Customer Success and Program Managers.
- Support with all admin tasks related to our systems: Enrol students, communicate with CSMs, update information in the new system.
- Utilize different online tools to identify and resolve cases reported by CSMs, project managers, and other teams.
- Resolve operational problems within the defined schedules and service level agreements.
- Apply policies and processes to resolve cases in a set time frame.
- Reporting system issues to the technical team and following up to ensure resolution.
- Following communication procedures, guidelines, and policies.
The skills & experience we look for
At least 2 years relevant work experience.
Soft skills:
- Strong attention to detail & problem solving. o Able to work independently and as part of a team.
- Customer-oriented mindset.
- Excellent interpersonal and communication skills.
Hard skills:
- Excellent administration and organizational skills.
- Great time Management. o High knowledge of Microsoft Excel and Salesforce preferred.
To thrive at Hult EF, you will:
- Have strong personal drive and energy.
- Possess an entrepreneurial spirit with a nothing is impossible mindset.
- Excited by having ownership and autonomy.
- Enjoy working in a fast-paced results-driven environment.
- Be passionate about learning, language and being a change-maker.
