Job Description What you get to do in this role:

• Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
• Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
• Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
• Contribute and assist in development of effective and sustainable training courseware and curriculum.
• Travel up to 50% (worldwide).

Qualifications

• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• Knowledge and hands on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
• Background in Service Management (ServiceNow would be great!), ITOM, ITBM, GRC, IT Service Management preferred.
• High level of flexibility, creativity, and dependability.
• 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
• CTT+ or equivalent preferred
• ITIL certification preferred
• Additional languages: English and French language is a must.  Other European languages in addition to English and French are also welcomed.
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.

Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.   From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.