Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an experience in an environment of shared team knowledge. We ask that you be comfortable and proficient in Windows computers and Microsoft Office products. This is a remote position. You must be located in San Franciso Bay area. You will report to the Client Services Manager. This is a contract position.

Responsibilities

• Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine cause of access issues

• Communicate with customers/partners across multiple modalities, including phone, chat, and email (web and Outlook)

• Respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfillment and more

• Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners

• Educate customers/partners on resources available to self-serve

• Create content in shared knowledge base for use by all internal Autodesk support resources, customers and partners

• Communicate and work with sales teams to address customer related issues and order questions. Work with sales for eStore sales campaigns and quarter-end activities such as order entry cut-off dates

• Collaborate as a team player and provide feedback to colleagues

• Identify ideas for process improvements, system enhancements or automation to reduce efforts for customers and internal co-workers

• Work varying shifts and overtime to meet business demands

Minimum Qualifications

• Must be fluent in English and Spanish. Other languages an advantage

• You will identify trends and propose solutions

• Comfortable working with technology such as PCs and core programs, and able to learn new platforms and tools in a Windows environment

• Creative and Innovative, applies understanding of processes towards addressing new problems or improving existing processes

• Research and investigation skills - ability to find and use information from different sources

• Pragmatic, comfortable asking questions and challenging the status quo

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.