The Role:

You will be responsible for supporting the IT Operations Management product (Specifically AIOPS/Observability) sales effort across EMEA by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. This role is an advanced role where ability to demonstrate and prove the value of our AIOPS solution in the customer or in live and modern environment is key. This specialist role plays a key role in the sales process by facilitating customer workshops, aligning to business value, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

The AIOPS ServiceNow Product is a central part of the business at ServiceNow and the investment to develop towards the future of Digital workflows, automation and ML/AI is substantial.

In this role you will be in the center of this and play a part in impacting our future by providing innovative ideas and feedback.

What you get to do in this role:  

• Be engaged across Europe for the most strategical AIOPS opportunity and advise customers / prospects to take advantage of the solution to solve observability challenges
• Direct interaction with inbound and outbound ITOM Product management team and participate in shaping the future of the product line Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
• Take a leading role in creation and sharing of content both to educate colleagues and to help customers to realize value faster.
• Promote and educate about ServiceNow technology and industry trends through public, customer, and marketing events such as adoption workshops, conferences, webinars, executive briefings etc.
• Be the voice of the customer and provide feedback to help product management and engineering teams to shape the roadmap and to better help our customers.
• Be the go-to person in area of focus for market trends and competitive analysis with special skills on differentiation for our ITOM solutions.
• Be the trusted advisor for our ITOM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.

To be successful in this role you have:

• Have a Positive Mindset and Adaptability: Display a consistently positive attitude and thrive in ambiguous situations, navigating uncharted territories with enthusiasm and adapting to evolving business needs.
• Be Innovative and Creative: Show a strong inclination towards innovation and creativity, continuously exploring new problem-solving methods and process improvements while thinking outside the box.
• Maintain a Hands-on Approach: Demonstrate willingness to engage directly with technology through hands-on involvement in technical tasks, demonstrations, and solution implementation.
• Possess a Solid Understanding of the Observability Market and Technology: Have comprehensive knowledge of the observability market trends, key players, future directions, and technical principles.
• Have an Affinity for Technology: Exhibit a strong connection with technology, especially in Public and Private Cloud domains, with thorough knowledge and practical experience.
• Be Collaborative and Team-Oriented: Work effectively within and across teams, promoting collaboration, communication, and shared goals.
• Adopt a Customer-Centric Approach: Prioritize client needs and challenges, focusing on understanding and meeting customer requirements.
• Have Technical Sales Experience: Experience in technical sales, especially in selling SaaS solutions like ServiceNow AIOps and Cloud Accelerate, with a proven record of achieving sales targets and fostering product adoption.

At ServiceNow we will give you the opportunity to:

• Earn, Learn and have Fun in a world class professional environment where diversity and inclusion are held high.
• Work as part of a world class team of technical specialist from a variety of backgrounds.
• Work in a coaching, collaborative, sharing and caring environment.
• Experiment with the latest and coolest technologies.
• Flex your creative muscles to truly innovate and provide tangible value.
• Dream Big and achieve things you did not believe was possible.

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.