For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

 This position is responsible for leading operations support for overall business and clinical functions for Scottsdale location.  This position oversights all aspects of site operations on a day-to-day basis.  Primary responsibilities includes: provision of technical support for the front and back office teams, oversight of business and clinical compliance, ensure cost effective practices, monitor business outcomes and financial business analysis.  This position works closely with the providers and site MA leadership to optimize patient flow, develop and maintain quality improvement strategies as they relate to customer service and best medical practices. Accountable to meet the operation needs of the entire facility.  Recruits and retains outstanding staff.  Ensures the overall competency of staff and maintains facility compliance with federal and state regulations and Optum policies and procedures:

 Primary Responsibilities:

• Provide supervision to department staff, works independently, and collaborates with Physician and RN leadership on relevant clinical issues
• Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
• Implement and maintain clinical and business policies and procedures
• Ensures customer satisfaction within the clinic sites and resolves patient issues
• Accountable to ensure strict adherence to policies/procedures related to financial integrity of co-pays, charge entry, Standard Work development and maintenance, etc.
• Responsible for facility planning and overall facility maintenance
• Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics
• Monitor, manage and ensure that provider and clinic empanelment is accurate
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
• Contribute to the development of short and long-term business planning, then ensure plans are executed
• Accountable for achievement of clinical and business compliance and licensures for labs, staff, and requirements for regulatory compliance
• Responsible for all safety functions in clinics and ensures completion of safety training and proper orientation for new employees

 You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• HS Diploma or equivalent
• 3+ years healthcare exp (preferably in a clinic setting) 
• 3+ years supervisory experience
• Experience prioritizing & managing demanding workloads with concurrent deadlines
• Knowledge of customer service best practices
• Knowledge of Microsoft applications such as MS Office Suite

Preferred Qualifications:

• Medical insurance knowledge to include ICD-10 and CPT coding
• Good understanding of value-based healthcare