Dispute & Chargeback Project Manager
Onsite
Copenhagen, Denmark
Copenhagen, Denmark
Full Time Posted 12 days ago
Job Type
Full Time
Job Details
Job Description Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients. VCA Managed Services (VMS) is an extension of Visa’s consultancy offering, supporting the execution of recommendations and implementation of Visa solutions to help scale competitive advantage and operate to succeed in the digital age. This role will have responsibility for the management and delivery of project activities to support the successful execution of a Card Simplification Programme (CSP) within an established Visa client in the Nordics. The Dispute & Chargeback Project Manager will support the migration from as-is to target solution, bringing payments and cards expertise, utilizing strong project management experience from previous system /platform migration projects, in particular in-out sourcing initiatives, to successfully deliver in a complex organization and multifaceted program structure. As the Client is executing on their simplification journey, they are aiming to create a foundation for the next generation of card payments. CSP is a Nordic initiative engaging people within internal Business and Technology as well as external providers and partners. The scope of CSP is to introduce a common Card Management solution and to transform into one common operating model. The future solution will speed up time to market, reduce costs and operational risk and to smoothen the customer journey. Part of the scope is to in- and outsource processes to a third party What we expect of you, day to day:
- With a Nordic focus, plan, optimize and execute assigned development/in-out sourcing initiatives within CSP
- Secure diligent delivery of the ongoing dispute and chargeback sourcing initiative in the Nordics, including the established automation processes and delivery of assigned tasks/projects in a professional and timely manner
- Evaluate, plan, optimise and prioritise the development of ongoing initiatives
- Co-ordinate technical development and other pre-migration activities with a focus on Denmark (other Nordic countries to follow)
- Define both target and transition state(s) including process design and documentation
- Actively manage key stakeholders, ensuring collaboration and overall integration
- Secure customer focus, manage change including effective communication and secure business readiness
- Escalate and resolve any delays in completing the projects on time
- Coordinate post-migration activities following the card processing migration in the Nordics
- Experience in in-out sourcing within retail banking / payment card industry /merchant retail business
- Experience and knowledge of dispute and chargeback process and handling
- Strong internal and external/vendor stakeholder engagement skills, experienced operating in complex matrix operating structures
- Project/Capability Leadership with strong coordination abilities, managing project team members, providing support, guidance and direction
- Project/Programme management - traditional and agile delivery methods, SAFe Agile and/or Agile PM Certifications desirable
- Structured approach with an open and transparent way of working and documenting
- Experience in customer journey and process development , documentation and automation of manual processes
- Fluent in English and Danish - both verbally and written
- Willingness to maintain professional development and strong drive to achieve and to deliver on commitments
Learn more about VISA
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