Customer Service Manager - Davao City
Onsite
Philippines
Philippines
Posted 13 days ago
Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities:
- Manage and be accountable for professional employees and/or supervisors
- Coordinate and supervise daily/weekly/monthly activities of team members
- Set priorities for the team to ensure task completion and performance goals are met
- Coordinate work activities with other supervisors, managers, departments, etc.
- Identify and resolve operational problems using defined processes, expertise and judgment
- Provide coaching, feedback and annual performance reviews as well as formal corrective action
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
- High school diploma or GED or equivalent work experience
- 3+ years of customer service or call center experience, preferably as a supervisor, business manager or workforce manager
- 2+ years of leader/supervisor experience within an organization
- Proficiency with Windows PC applications and Microsoft Office
- Undergraduate degree or higher
- Knowledge of call center systems such as CMS, IEX, CTI and TCS
- Understanding of call center performance metrics and measurements
Learn more about UnitedHealth Group
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