What you get to do in this role:

As a Manager of the SRE team your responsibilities will be:

• Team management, career development, project prioritization and performance review.
• Drive a culture of intolerance to manual activities that promotes automation efforts.
• Drive initiatives with partner teams to improve the reliability of the infrastructure.
• Act as crisis management to orchestrate actions towards sustainable solutions.
• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
• Provide training and support to partner teams that interface with SRE.
• Onboarding of new hires to enable their success in their roles.
• Onboarding of new technologies, systems and automations into the team.

To be successful in this role you have:

• Hands-on technical skills in Linux, databases, systems and coding.
• Experience in team management.
• Design and implementation of monitoring solutions for large and scalable environments.
• Experience with cloud operations, follow-the-sun and geographic distributed teams.
• Experience working in software, platform and infrastructure delivered as a service.
• Knowledge of principles and methods involving ITIL v3.
• Outstanding interpersonal skills and strong communication skills, both written and verbal.
• Uncompromising attention to detail.
  

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:

• RHCE, CCNA, ITIL or other industry certifications
  

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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