Field Care Coordinator (English and ASL fluency plus another language)
Onsite
New York City, NY, United States
New York City, NY, United States
Full Time Posted 11 days ago
Job Type
Full Time
Job Details
As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services.The schedule is 9AM-5:30PM and requires travel to the boroughs, Westchester and Nassau and Suffolk counties. You will only be scheduled for 1-2 zip codes next to each other on the same day. We reimburse for mileage or public transporation in between home visits as well as tolls. We are looking for someone with fluent ASL skills as well as one other language such as Spanish, Russian, Creole, Mandarin & Cantonese (both), Bengali, Arabic, Korean, Pumjabi, Polish, Ukranian, etc. Duties/Responsibilities:
- Schedules and conducts multiple home visits per day (clustered in small geographic areas)
- Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation
- Responds to and, when needed, escalates member questions, as directed
- Properly documents findings in Healthfirst information systems
- Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
- Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
- Additional duties as assigned
- High school diploma or GED
- Bilingual in English and ASL plus one additional language
- Experience using health information systems to document or retrieve information
- Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel
- Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester
- Prior experience in a field-based health care role (home visits a plus)
- Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center
- Experience with geriatric or other frail populations, including their caregivers, or in a health care office
- Familiar with areas of NYC, Long Island, and/or lower Westchester
- A valid NYS driver's license or ID
- Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
- All Other Locations (within approved locations): $41,101 - $60,320
Learn more about Healthfirst, Inc.
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