Customer Onboarding Strategist, Acquisitions, Google Customer Solutions
Onsite
United StatesShanghai, China
United States
Full Time Posted 19 days ago
Job Type
Full Time
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in a customer-facing role, or a sales role.
- Ability to communicate in Mandarin and English fluently to support client relationship management in this region.
- 2 years of experience in the TV or media industry.
- 2 years of experience working in a digital agency, with a Google product focus.
- Ability to reach out to customers/cold calling and help customers to add value to their business.
- Excellent written and verbal communication skills.
- Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
- Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
- Work cross-functionally with sales, product, and program teams to deliver seamless customer handover. Communicate with customers via phone, chat, and email.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.
Learn more about Google Inc.
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