Patient Care Coordinator
Onsite
Las Vegas, NV, United States
Las Vegas, NV, United States
Posted 11 days ago
Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: 2010 Goldring Ave Ste 200 Las Vegas, NV 89106 Schedule: Monday - Friday, 8:00am - 5:00pm Primary Responsibilities:
- Answers all phone calls from 3 phone ques (scheduling, high priority, and overflow)
- Intakes all demographic information for new patients
- Updates demographic information for existing patients
- Collects insurance information
- Requests medical records from the pcp/hospitals/referring physician for new patients
- Schedules/Reschedules/Cancels patient's appointments for multi-location multi-providers for an Internal Medicine practice
- Routes calls throughout the office to the appropriate department
- Relays messages from patients/specialist/pharmacies to the appropriate individual
- Required to have excellent telephone etiquette
- Willing to work with others as well as an individual to meet company goals
- Handle 90+ incoming calls daily
- Accepting all incoming HMO and FFS referrals 100+ daily via portals, faxes, messages
- Handle all hospital facesheets/service messages/voicemails/faxes/direct messages and add on's
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
- High School Diploma/GED (or higher)
- 1+ year of medical call center experience or medical experience
- 1+ years of Microsoft Office experience
- Previous local insurance experience
- Bilingual (English/Spanish)
Learn more about UnitedHealth Group
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