Sr. SW Engineer (Clarity PPM Developers)
Onsite
Bangalore, India
Bangalore, India
Full Time Posted 11 days ago
Job Type
Full Time
Job Details
Job Description The Corporate Systems team provides development and support for Client, Corporate Operations and Administration Systems. Visa global business functions supported by CIT include Branding, Marketing, Sales, Service, Call Center, Finance, Revenue, Human Resources, Customer Relationship Management and Corporate Risk. This includes managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and custom developed solutions. We need you to leverage your hands-on systems & analysis experience to design, build and deliver Technology solutions with successful outcomes. You will be empowered to innovate the future of our Project and Portfolio technology strategy and deliver with excellence. You will build deep partnerships with our business partners and champion proactive new ways technology can help our business partners. You will plug into the team where you work closely with passionate, hardworking leaders wanting to leverage technology to better manage their business. Essential Functions
- Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls
- Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role.
- Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties.
- Conduct one-on-one user training or formalized, pre-developed larger group training sessions as assigned.
- Mentoring the junior team members.
- Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement.
- Interface with external software vendors for product issue troubleshooting and resolution, initiating Service Requests as necessary with other 3rd Party Vendors.
- 3+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
- Experience implementing Clarity PPM 15.x and above using New UX required.
- Experience with BI technologies like PowerBI, Jaspersoft preferred. Expert level SQL skills for data manipulation and validation (SQL Server, PostgreSQL, Oracle) required.
- Working knowledge of web services, APIs, XML, SOAP required
- Ability to work independently and deliver on technical or functional modules.
- Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations
- Prior experience building requirements, functional design documents, file specifications, data flow diagrams
- Process-oriented with strong analytical and problem solving skills, applies both innovation and logic to tackle complex problems
- Experience with performance, scalability, and reliability testing methodologies
- Experience in reviewing technical solution design and evaluation to ensure it meets business requirements and long term product goals
- Excellent verbal, written, and presentation skills with both technical and non-technical audiences
- Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
- Must have a strong analytical acumen, problem solving skills, strategic thinking, attention to detail and interpersonal skills
- High degree of business acumen and technical competency, ability to balance and bridge technology and business needs
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Experience in working with agile workflow management tools like JIRA preferred
- Experience with testing automation tools a plus
- Experience in XML, Rest, web services, API a plus
- Proven ability in delivery of global projects
- Understanding of security best practices
Learn more about VISA
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