Radiation Oncology Patient Access Registration Representative - Waukesha, WI
UnitedHealth Group
Jobs: 3612
Radiation Oncology Patient Access Registration Representative - Waukesha, WI
Onsite
Waukesha, WI, United States
Waukesha, WI, United States
Posted 10 days ago
Job Details
Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules 7:15am - 3:45pm CST, Monday - Friday and a weekend rotation once every 8 weeks (Saturday: 7:45am - 3:45pm CST, Sunday: 7:00am - 3:00pm CST) at N16 W24131 Riverwood Drive Waukesha, WI 53188 in the Oncology Department. It may be necessary, given the business need, to work occasional overtime. We offer 4 - 6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Primary Responsibilities:
- Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
- Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provides wayfinding instructions and assists with hospital information as requested
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
- May perform other duties upon request
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
- High School Diploma / GED or higher
- 2+ years of customer service experience
- 2+ years of scheduling experience
- Beginner level of proficiency with Microsoft Office Products
- Ability to work 7:15 – 3:45pm CST, Monday - Friday at N16 W24131 Riverwood Drive Waukesha, WI 53188
- Ability to work a weekend rotation once every 8 weeks (Saturday: 7:45am - 3:45pm CST, Sunday: 7:00am - 3:00pm CST) at N16 W24131 Riverwood Drive Waukesha, WI 53188 in the Oncology Department
- Must be 18 years or older
- Experience in a medical office or hospital admitting / registration office
- Knowledge of medical terminology
- Experience with electronic medical records system
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced environments
Learn more about UnitedHealth Group
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