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At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.
What you’ll do at Jamf:
The Technical Support Specialist provides technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
This role is remote/hybrid in India. We are only able to accept applications for those based in India or have sponsorship to live and work in India. We are looking for a candidate who wants to work hybrid from the Bangalore office half of the week.
What you can expect to do in this role:
- Utilize available resources to resolve support issues independently and as part of a team
- Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies
- Answer local support number and contribute to the global support resource pool
- Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
- Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.)
- Maintain case management to ensure target response times are met
- Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
- Other duties and special projects as assigned
What we are looking for:
- Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers (Required)
- Minimum of 1 years previous experience in technical support and/or systems administration (Required)
- Minimum of 2 years experience with MacOS and server platforms (Required)
- Ability to communicate complex technical terms in an easy to understand, non-technical manner
- Ability to engage with and establish trust and rapport with all levels of customers and employees
- Ability to perform troubleshooting and problem solving tasks related to systems, networks, and hardware
- Capacity to multi-task and quickly prioritize duties
- Aptitude to quickly learn technical concepts
- Ability to work independently and as part of a team
