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At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.
We are only able to accept applications for those based in Taiwan and have sponsorship to live and work in Taiwan.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals
What you can expect to do in this role:
- Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
- Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
- Understand and promote the value of Jamf products and services to customers
- Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
- Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
- Work with customers via Zoom/phone, email, Slack etc. to understand critical goals, challenges, and key performance indicators
- Partner cross-departmentally to advocate customer needs/issues
- Identify and facilitate opportunities for customer growth and engagement with Jamf
- Travel to Jamf Taipei office and customers in Taiwan as required by business
- Other duties and special projects as assigned
What we are looking for:
- 4-year / Bachelor's Degree (Preferred), A combination of relevant experience and education may be considered
- 2+ years of experience with customer-facing account management (Required)
- Experience communicating technical topics to both technical and non-technical audiences (Required)
- 1+ years of experience with Apple products in a professional setting (Preferred)
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
- Team player with proven ability to execute across a cross-functional team
- Strong attention to detail
- Ability to multi-task and prioritize duties
- Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer's renewal
- Ability to engage with and establish trust and rapport with all levels of customers and employees
- Native Mandarin Chinese (required), business level English (required)
- Additional languages: business level Korean and/or Japanese a plus but not required
- Preferred Certifications/Licensures: Jamf 100, Jamf 170, Jamf 200, Jamf 300, Jamf 370, Jamf 400
