Customer Account Manager
Onsite
Troy, OH, United States
Troy, OH, United States
Full Time Posted 13 days ago
Job Type
Full Time
Job Details
Date Posted:2024-04-23 Country:United States of America Location:HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA Position Role Type:Hybrid Collins Aerospace is seeking an experienced, Customer Account Manager (CAM). You will serve as the transactional main point of contact with their respective customers and will be responsible the day-to-day activities of customer communication regarding the placement of purchase orders, general inquiries, and meeting customer expectations. You will also provide a key role by representing the needs of the customer within the business and the company’s policies to the customer. You will also be responsible for actively monitoring the needs of the customer to ensure that satisfaction is maintained through responsive communications and processing of requests. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite at our Troy Ohio facility and offsite. Ratio of time working onsite will be determined in partnership with your leader. Primary Responsibilities:
- Be the primary point of contact with your respective customer.
- Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met.
- Solve client issues when required and build meaningful relationships with the customer.
- Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution.
- Ensure that all customer requests are handled with professionalism and within a timely manner. Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements.
- Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication).
- Typically requires a University Degree and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices or in absence of a degree, 6 years of relevant experience.
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
- 2 years or more experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance.
- Experience utilizing Enterprise Resource Planning (ERP) software system.
- Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills.
- Demonstrated ability to remain composed and decisive in a fast-paced environment.
- SAP Preferred
- Strong business acumen with the ability to prioritize multiple deliverables.
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child, and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
Learn more about Collins Aerospace
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